Frequently Asked Questions
Everything you need to know about your Eveline beauty routine.
Are Eveline Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. Eveline Cosmetics does not test its finished products or ingredients on animals, and we comply with all EU regulations regarding animal testing.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products safe for sensitive skin?
Many of our products are dermatologically tested and formulated for sensitive skin. However, we always recommend checking the full ingredient list and performing a patch test before regular use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.